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Refund policy

GXMMAT offers a 60-day return policy from the date of delivery. If you have any questions, please contact us at support@gxmmat.com.

 

Refund Policy

  1. You cancancel your order at any time within 24 hours of placing your order.To request a cancellation, please contact support@gxmmat.com.
  2. Refunds will be issued to your original payment method within 3–10 business days. The actual arrivaltime depends on your bank or payment provider's processing time.

Return Policy

  1. GXMMAT offers a 60-day return policy for all purchased products, starting from the date of delivery.
  2. Returned products must be in their original condition and meet the requirements for resale, including:
    ① The product must be in good condition, with no scratches, wear, damage, dents, or signs of use, and must retain its original quality and functionality.
    ② The original packaging must be intact.
    ③ All original accessories and components must be included, if applicable.

*GXMMAT reserves the right to reject a return if the returned product does not meet the above requirements.

Return Shipping Costs

If a return is due to an error or issue caused by the seller, GXMMAT will cover the return shipping costs. If a return is due to a customer-related reason, the customer is responsible for the return shipping costs.

-Seller-Responsible Returns

  1. The wrong product was shipped, or the order was not shipped on time.
  2. The package was lost in transit, or the product was damaged or deformed due to shipping.
  3. The product has significant damage or defects that prevent it from maintaining its original quality and functionality.
  4. Parts are missing or damaged. Please contact us for replacement.
  5. Other circumstances caused by GXMMAT.

*If your product arrives damaged and you need to return it, please take photos or videos of the damage and provide them when submitting your return request.

-Customer-Responsible Returns

  1. The customer placed the wrong order.
  2. The product does not meet the customer's expectations such as color, style, space requirements, installation requirements, personal usage preferences, functional needs, aesthetic considerations.
  3. The product was damaged or became defective or unusable due to improper installation or use.
    *If you encounter any issues during installation, please refer to the installation video on the product page or contact us for assistance.
  4. Other circumstances caused by the customer.

Return Process

  1. Before returning a product, please email support@gxmmat.com to initiate your return request. Please include your return reason, order number, photos of the outer packaging, and any relevant photosin the email.
  2. Once your return request is approved:
    -Customer-related returns: You are responsible for arranging and paying for return shipping. Please provide us with the tracking number after shipment.
    -Seller-related returns: We will send a prepaid return label via email within 1–2 business days. Please attach the label securely to the outside of the package and hand it to the designated carrier. We will process your return within 7 days of receiving the returned package.
    *Please note that GXMMAT does not provide prepaid return labels for returns from Alaska, Hawaii, APO/DPO addresses, Puerto Rico, or other U.S. offshore territories.
  3. Unauthorized returns will not be accepted or refunded. GXMMAT is not responsible for return shipping costs for products returned without prior approval.
  4. If GXMMAT is required to pay additional taxes or fees upon receiving a returned package, we reserve the right to refuse the package and return it to the sender. GXMMAT does not cover return shipping costs for international orders.

Return Address

*We will provide the nearest available return address based on your location. Please contact us first to initiate your return request.

GXMMAT LLC
Attn: Returns
Add: No. 1528, Jiangnan Road, High-tech Zone
Ningbo, Zhejiang, China 315000

Refund Process

  1. GXMMAT will inspect the returned product within3 business days of receiptand notify you of the refund result by email. (Fastest processing time: 48 hours)
  2. Approved refunds will be issued to the original payment method within 3–10 business days. The actual arrivaltime depends on your bank or payment provider's processing time.
  3. If you have not received your refund within 15 business days after approval, please contact support@gxmmat.com for assistance.