Refund policy

GXMMAT is committed to providing the highest level of customer care. We gladly accept unworn, unwashed, unaltered or unused merchandise in a resalable condition. New items in their original packaging, including carry bag and storage straps may be returned within 60 days of purchase for a refund.

If the return is the result of our error, such as shipping an incorrect item, we will provide return shipping at no cost. Purchases made anywhere other than gxmmat.us are not eligible for our return policy.

*If you have any questions, please feel free to email support@gxmmat.com

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How to return my items? Easy! Follow the steps below:

1. Contact us（support@gxmmat.com） to start your after-sales service. Then clean your mat, roll up with the logo facing out (dots facing in), and secured with the two Velcro straps, before placing in the carry bag.

2. Get a return label, fill out the return form and place it in your package. Then call, email or chat with Customer Care to obtain a prepaid FedEx label to return your package.

*Please note that GXMMAT does not offer prepaid return labels for returns from Alaska, Hawaii, APO & DPO addresses, and offshore US territories such as Puerto Rico.

3. Affix the shipping label to the outside of your package Drop the package off to the appropriate shipping provider and we will process your return within 7 days of receipt. If using your own shipping method, please return to the following address:

GXMMAT LLC

Attn: Returns No. 1528, Jiangnan Road, High-tech Zone,

Ningbo, Zhejiang, China 315000

*Please note that Gxmmat Mats that are received dirty or damaged during shipping will incur additional fees.

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*Please note all items are subject to inspection. The cost of shipping is non-refundable, and if return is not in resalable condition, the package may be returned to you if the guidelines above are not followed. Due to an automatic ordering system, order modifications are no longer possible once your order has been placed online. As soon as your order is shipped out, you will receive a tracking email that will enable you to track your package.

If GXMMAT is requested to pay for additional taxes upon arrival of your returned merchandise, we will refuse the parcel and it will be returned to the sender. GXMMAT does not cover the cost of return shipping for International Orders.

Please keep in mind all warrant